Shipping & Returns

We want you to love every part of your BEACHWASHED experience—from the moment you place your order to the moment it lands on your doorstep. If you have questions or need help, we’re here for you.

📩 Questions? Email us anytime at hello@beachwashedhair.com

🕒 Customer Service Hours: Monday–Friday, 9 AM–5 PM PST.
Please allow 2–3 business days for a response. Emails sent on weekends will be replied to the following Monday.

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Shipping

Order & Shipping Confirmation

Once your order is placed, you’ll receive a confirmation email with your order details. When your package ships, you’ll receive a tracking link so you can follow its journey.

Please double-check your shipping address before submitting your order. Our warehouse works fast, and once a package is picked up by the carrier, we are unable to make changes.

Processing Time

Orders typically process within 1–3 business days. Please allow additional time during launches, holidays, or promotional periods.

Where We Ship

• U.S. Domestic: We currently ship within the U.S., including Alaska and Hawaii. We are unable to ship to PO Boxes

• International: International shipping is not available just yet, but stay tuned!

Lost or Stolen Packages

Once your package is marked as delivered by the carrier, BEACHWASHED is no longer responsible. We recommend choosing a secure delivery location. If you believe your package was stolen or lost after delivery, please contact the carrier to file a claim. We’re happy to support you with any documentation needed.

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Shipping Costs

• Free Shipping: We are happy to cover your standard shipping within the continental U.S.

• Expedited Shipping: Available at checkout for an additional cost.

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Returns & Refunds

We craft every BEACHWASHED product with intention, small batches, and clean, high-performance ingredients. But if something didn’t work out, we’re here to help.

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Products must be unused, unopened, and in original packaging.
  

• Return shipping costs are the responsibility of the customer.

• Original shipping charges are non-refundable.

To initiate a return, email us at hello@beachwashedhair.com with your order number and reason for return. If approved, we’ll send you return instructions.

Items Not Eligible for Return

• Opened or used items

• Kits, bundles, or promotional gift sets

• Final Sale items

• International orders

If there is an issue with your order... email us ASAP and we will get a new one out to you at no additional charge

Refunds

Refunds are processed once the return has been received and inspected by our team. If the item is damaged upon return or not in its original condition, it may be ineligible for a refund.

All approved refunds (minus any original shipping costs) will be issued to your original form of payment. Refunds typically process within 10 business days depending on your bank.

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Exchanges

At this time, we do not offer exchanges. If you'd like a different product, we recommend initiating a return and placing a new order.